Duck Creek Tire and Service

4000 Middle Road
Bettendorf, IA 52722
4.75/5.00 average rating
20 reviews
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MNG Customer Reviews (20)

 5     Janet 04/30/2017

 5     Brent 12/22/2016
The team at Duck Creek Tire does great work. The guys at the front desk are always friendly and professional. I take all my cars there and appreciate the service they provide!!

 5     Steve 12/17/2016
staff was helpful and friendly. All went well

 5     Steve & Karen 11/24/2016
Clean, comfortable and a high level of trust

 5     Rick 11/19/2016

 5     Les 11/10/2016
The guys at Duck Creek have always been great to deal with and I continue to go back there for all my tire needs.

 5     Rick 09/22/2016

 5     Mark 08/31/2016
Great experience overall. Honest, explained everything in great detail, unlike the dealership where we normally go that wanted over 3 times more $ and to repair things that weren't actually broken. They took us without an appt and worked it in, and got in the parts & completed our repair quickly.
Shop Comment
Mark thank you for this wonderful review! It's this kind of thing that makes us love what we do!

 5     Amy 08/22/2016
Thorough and consistent service on vehicle. Considerate care of customer. 5 stars, hands down!
Shop Comment
It's always a pleasure to see you here Amy!

 5     Mike 08/10/2016
Shop Comment
Thanks Mike!

 5     Jim 08/04/2016
In & Out in short order, Quick and friendly service at a reasonable price
Shop Comment
Jim, thank you for being a loyal Duck Creek Customer!

 5     Julie 08/04/2016
Shop Comment
Thanks Julie!

 5     Bob/Denise 07/06/2016
Great Job!
Shop Comment
Thanks Bob!

 5     Sarah 06/09/2016
I was referred by a friend to bring my car to Duck Creek after a bad experience at the dealership. Duck Creek was excellent. When I called to ask about my service, they didn't treat it like a sales pitch. They were honest about what was and wasn't necessary and what prices were conpetitive. They created a file with photographs of my car, and have been nothing short of respectful and caring. I highly recommend them to anyone looking for car service in the Quad Cities area.
Shop Comment
Sarah I'm glad you had a great experience here with us! That is the experience we strive to give EVERY customer that comes through our door, EVERY time.

 5     Scott 05/26/2016
Pleasant, accommodating, efficient in their work, discussed all options before determining what needed to be done will go back again
Shop Comment
Thanks Scott! It's always great seeing you and being able to discuss the plan before anything gets done!

 5     Janet 04/28/2016
Great job. Kept me informed.. Drove me home and picked me up when car was complete. Customer service was excellent.
Shop Comment
Janet, thank you so much for the kind words! We enjoy doing what ever we can for our customers!

 5     Tom 04/28/2016
We take all of our vehicles to Duck Creek Tire. Great Service and friendly staff. Like the people so much, I'll drop by just to get a cup of free coffee.
Shop Comment
Tom we love seeing you whether your brining a car in for service or not! Thank you so much for the kind words!

 5     Matt 04/14/2016
Rusty and the team worked closely with me to make sure I had exactly what I requested and needed for an old Jeep restoration. I had very specific requirements and they worked to make it happen. I recommend them.
Shop Comment
Thanks Matt! I know Rusty really enjoyed helping you with this project! We cant wait to see the finished product!!!

 4     Laura 11/05/2016
LOVE DC Tire. The staff is the nicest and very attentive. Shelby is GREAT, makes any wait so much sweeter! :)

 1     Travis 09/30/2016
I took my van in to see why my van kept throwing a serpentine belt. I asked how much it would cost and I was told the labor and the part. I accepted and told you to do the work. After the work was completed I got a 50 diagnosis fee on top of the labor. I don't like hidden fees, that's why I asked up front. On top of that, you guys went digging around to try and find other things that might be wrong with the van. I only wanted the belt done and I told you that up front. One of the things you did was to look at my brakes which i know are close to being in need of replacement but I will get them done as required. There were numerous issues when I got the van back. 1) When I got my vehicle back it was vibrating all over. I took it to another mechanic friend and he identified that the engine mount needed to be replaced. I know this was from wear and tear but it wasn't doing this before you guys got it and none of you told me about it. 2) When we turned the AC on, there was a chemical smell that lasted for a few days. I still don't know what it was. 3) One of my brake pad alarms were screeching after I got it back. So someone bent it or pulled it over to get me to come back in to get it fixed. And that's what the mechanic friend found. I didn't think you guys were like that but I guess it's hard to find honest mechanics now days. I won't be using you again and neither will my parents who used yours services before.
Shop Comment
Travis, thank you for taking the time to speak with our service manager Matt, I'm glad you two came to an understanding about this miss understanding. Please let us know what we can do to help you in the future! Thanks!

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